Shipping policy

SHIPPING COSTS

Shipping costs are determined by the package's weight, dimensions, destination, and your selected shipping speed. These costs are clearly displayed at checkout prior to finalizing your purchase.

DELIVERY TIMES

We aim to process orders within 10-15 business days of receiving your order. The actual delivery time will depend on the shipping method you choose:

Standard Shipping: Typically takes 10-15 business days.

Expedited Shipping: Typically takes 7-10 business days.

SHIPPING METHODS

We provide a range of shipping methods to meet various requirements:

Ground Shipping: Best for orders that are not time-sensitive.

Express Shipping: Perfect for urgent orders that need faster processing.

International Shipping: Available for select countries.

TRACKING ORDERS

Each shipment comes with a unique tracking number to track the progress of your delivery. You will be emailed the tracking details once your order has shipped.

DELIVERY CONFIRMATION

For high-value items, a signature may be required upon delivery, or at the discretion of the driver. In case of a missed delivery, a notice will be left with instructions on how to retrieve your package.

INTERNATIONAL SHIPPING

We offer international shipping, but please be aware that recipients are responsible for any customs duties, taxes, and import fees, which may vary by country.

SHIPPING RESTRICTIONS

Some items may have shipping restrictions due to their nature, size, or weight. We will inform you of any such restrictions during the checkout process.

ORDER CANCELLATION

If you need to cancel an order, please contact us immediately at support@seromalltradelimited.com. If the order has already been processed and shipped, you will need to follow our Return Policy upon its arrival.

LOST OR DELAYED SHIPMENT

While we make every effort to ensure timely delivery, we are not liable for carrier delays or other circumstances beyond our control.

CHANGE OF ADDRESS

If you require a change in the shipping address for your order, please notify us as soon as possible. Once a package has been dispatched, we cannot redirect it to a new address.

CONTACT INFORMATION

For any inquiries about your shipment, please reach out to our customer service team:

Email:support@seromalltradelimited.com

Phone: 66913015

Address:Flat F, Tower 3, Florient Rise, 38 Cherry Street, Olympic Station, HK